Q&A about Rurik

What is Rurik?

Rurik is a women's fashion brand that offers ready-to-wear clothing with chic, colorful, and elegant designs. We focus on providing clothing suitable for active women—stylish yet comfortable for everyday wear.

Where can I buy Rurik products?

Rurik products can be purchased through:

Offline store (available in several major cities - complete information is on the " Store Locator " page)

Are Rurik products available in different sizes?

Yes. We offer a variety of sizes, depending on the collection and product type. Generally available in sizes XS to XXL. Complete sizing details are available on each product page.

Can I exchange an item if the size doesn't fit?

Exchanges for products that do not fit are permitted as long as stock is still available.

How to make payment?

We accept several payment methods:

  • Bank transfer
  • Virtual Account
  • E-wallet (such as OVO, DANA, GoPay, Shopeepay)
  • Credit/Debit Card

All transactions are made through a secure and verified payment system.

When will my order be shipped?

Orders will be processed the same day if payment is made before 3:00 PM, but after that, they will be shipped the following day. Estimated delivery times depend on your location and the shipping service used.

What if I receive damaged or incorrect goods?

Please contact our customer service team within 24 hours of receiving your item, including an unboxing video and product photos. We will assist with the exchange process according to our policies.

Are there any special promotions or discounts?

We regularly run exciting promotions and special discounts. Follow us on Instagram @officialrurik and subscribe to our website for the latest updates!

What if I want to become a Rurik reseller or partner?

We're open to partnerships and resellers! Please contact us via WhatsApp at 08129220114 .

Are Rurik products locally made?

Yes, all Rurik products are the work of our nation's children. We pride ourselves on producing locally and maintaining competitive quality.

I need help. How do I contact Rurik?

We are ready to assist you every weekday (Monday–Saturday, 09.00–01.00 WIB) via:
* WhatsApp: 081214147789