Terms & Conditions of Purchase - Rurik

Welcome to Rurik! By making a purchase through our platform, Sister is deemed to have read, understood and agreed to all the following applicable terms & conditions:

General

  • Rurik is a fashion brand that provides women's clothing with designs suitable for active women.
  • These Terms & Conditions are subject to change at any time without prior notice. The latest version will always be updated on our official website.

Product

  • Each product displayed has been described in as much detail as possible, including size, color, material, and other details.
  • Colors in product photos may vary slightly due to lighting during shooting or your device's screen settings.
    * Product stock is limited and may change at any time.

Price & Payment

  • All prices listed include tax (if applicable).
  • Payments can be made through the methods available on our platform, such as bank transfer, credit/debit card, or certain e-wallets.
  • Orders will only be processed after payment is verified.

Delivery

  • Delivery is carried out by a third party expedition service in collaboration with Rurik.
  • Estimated delivery time depends on the destination location.
  • The tracking number will be provided within 1x24 hours after the order is sent.
  • Delays in delivery due to shipping company issues are not Rurik's responsibility.

Exchange & Return of Goods

  • Exchanges only apply to products with production defects or incorrect shipments.
  • Exchange requests must be submitted a maximum of 2x24 hours after the product is received, accompanied by photo/video evidence of the condition of the product during unboxing.
  • Products to be exchanged must be in new condition, unwashed, unused, complete with original tags and packaging.
  • Exchange shipping costs are covered according to applicable policies (will be informed when submitting an exchange request).
  • We do not accept refunds, except in certain cases that have been approved by the Rurik team.

Promos & Vouchers

  • Discount vouchers or promo codes cannot be cashed.
  • One promo code can only be used for one transaction and cannot be combined with other promos.
  • Rurik reserves the right to refuse orders if misuse of the promo code is found.

Intellectual Property Rights

  • All content including photos, designs, logos and promotional materials are the property of Rurik and are protected by law.
  • It is strictly prohibited to duplicate, distribute, or use the content without written permission from Rurik.

Customer Service

If you have any questions or need assistance, please contact us via:
* WhatsApp: 081214147789
* Instagram: @officialrurik