Terms & Conditions of Purchase - Rurik
Welcome to Rurik! By making a purchase through our platform, Sister is deemed to have read, understood and agreed to all the following applicable terms & conditions:
General
- Rurik is a fashion brand that provides women's clothing with designs suitable for active women.
- These Terms & Conditions are subject to change at any time without prior notice. The latest version will always be updated on our official website.
Product
- Each product displayed has been described in as much detail as possible, including size, color, material, and other details.
- Colors in product photos may vary slightly due to lighting during shooting or your device's screen settings.
* Product stock is limited and may change at any time.
Price & Payment
- All prices listed include tax (if applicable).
- Payments can be made through the methods available on our platform, such as bank transfer, credit/debit card, or certain e-wallets.
- Orders will only be processed after payment is verified.
Delivery
- Delivery is carried out by a third party expedition service in collaboration with Rurik.
- Estimated delivery time depends on the destination location.
- The tracking number will be provided within 1x24 hours after the order is sent.
- Delays in delivery due to shipping company issues are not Rurik's responsibility.
Exchange & Return of Goods
- Exchanges only apply to products with production defects or incorrect shipments.
- Exchange requests must be submitted a maximum of 2x24 hours after the product is received, accompanied by photo/video evidence of the condition of the product during unboxing.
- Products to be exchanged must be in new condition, unwashed, unused, complete with original tags and packaging.
- Exchange shipping costs are covered according to applicable policies (will be informed when submitting an exchange request).
- We do not accept refunds, except in certain cases that have been approved by the Rurik team.
Promos & Vouchers
- Discount vouchers or promo codes cannot be cashed.
- One promo code can only be used for one transaction and cannot be combined with other promos.
- Rurik reserves the right to refuse orders if misuse of the promo code is found.
Intellectual Property Rights
- All content including photos, designs, logos and promotional materials are the property of Rurik and are protected by law.
- It is strictly prohibited to duplicate, distribute, or use the content without written permission from Rurik.
Customer Service
If you have any questions or need assistance, please contact us via:
* WhatsApp: 081214147789
* Instagram: @officialrurik